Tenzing® is a secure, cloud-based data vault for storing, updating, protecting and conveniently accessing important personal information

Examples include financial records, user names and passwords, estate plans, memberships, photos and other important personal documents can all be safely archived and retrieved as needed.

Security of your personal information is a top priority. Below you will find a brief overview of how we fulfill this responsibility and some recommended steps you can take to safeguard the information you store in Tenzing®.

We are committed to protecting the security and integrity of your information through procedures and technologies designed exclusively for this purpose.

• We have designed security measures to ensure the confidentiality and integrity of your digital information that include multiple layers of data encryption technologies, enhanced user authentication and industry-recognized best practices for network, server and application security.
• We maintain policies and procedures covering the physical security of our workplaces, systems and records.
• Our physical, electronic, and procedural safeguards are built on industry recognized best practices.
• We use technological means such as firewalls, virus detection and prevention and computer hardware and software developed to protect against unauthorized access or alteration of client information.
• We use advanced technologies for the backup and recovery of client information.

Our security measures are designed to protect the information you store within Tenzing® by encrypting each and every piece of information. Your role in security is to take the necessary precautions to protect credentials such as your user account ID, password and security challenge questions along with their associated responses.

• Please protect your log-on information as you would your house keys or any other form of secure access to your personal possessions.
• When you log in and view your stored information, make sure you use the “Log Out” button and close out your browser when you are finished.
• If you believe an unauthorized person has accessed your account, please contact us immediately at 1-800-913-8318.

Yes! Go to www.everestfuneral.com/GoMobile on your mobile browser and create a bookmark icon so you can easily come back.

Open the Tenzing® folder where you want to store documents, files or photos and click on the “Choose Files” button. On your computer you will use the shift or control key function to highlight the selected files(s), click “Open”, then click on the Tenzing® “Save” button. On your mobile device you will use the Select function and place a check mark on the files or folders you want to copy to a Tenzing® folder. The time required to copy files will depend on the file sizes and your internet connection. It can take seconds or a couple of minutes.

Tenzing® gives you unlimited personal storage up to 100 GB of data.

Your designee is the person you “designate” to view the contents of your folders but only after your death. They will never have access to the contents prior to that time. After your death this person can use the information to close accounts, transfer information, and communicate your wishes and more.

Yes, you may store information before selecting a designee. However, if you never select any designees, Everest will assume that you do not want the stored information accessed or used by anyone after your death.

We recommend that you add two designees. Both designees will have equal access rights to your account after your death. If something should happen to one of your designees and you forget to replace that person in your Tenzing® file, the second designee ensures that someone will be able to access your account.

Your stored information will be retained for 10 years after your last update, and then it will be archived in a secure location, no longer available online.

After a Sr. Advisor confirms your death and your designee appropriately answers their security questions, your designee will be given a temporary profile providing them read-only access to your Tenzing® account. How long your designee can access your account is coordinated by the Sr. Advisor working with the family at the time of need, however in most cases 48-hour access is adequate.

Call 1-800-913-8318 and ask to speak to an Everest Senior Advisor who will explain your options and assist you as needed.

You may submit a question or suggestion by email, or call 1-800-913-8318 and ask to speak to an Everest Advisor.